Business in a Box offers only annual plans to provide business owners and managers with the best value and continuous support. We display the monthly cost breakdown to highlight the affordability compared to other business tools. By offering an annual plan, we ensure you have consistent access to all the features and services needed to grow and manage your business effectively over the long term.

Business in a Box offers a free trial that gives you full access to the software and templates. We encourage you to start using your free access to make an informed purchase decision. We do not provide refunds on activated subscriptions.

Yes, you can cancel your subscription at any time. This means we won’t charge you again, and your subscription will continue until the end of your current term. To cancel, simply log into your Business in a Box account, click “My Account” at the top right corner, and manage your subscription under “Billing“.

Yes, you can cancel your account whenever you like. To do so, log into your Business in a Box account, click on your profile avatar in the top right corner, select “My Account,” and under the “Organization Details” section, click “Close Organization Account.” This will immediately close your account and deactivate all associated data and services.

Absolutely! Admins can purchase additional user seats and invite an unlimited number of users to their organization. If you upgrade your plan mid-billing cycle, you’ll only pay the difference for the remaining period until the next billing cycle.

The first thing to do is ensure you’re using the correct email address for your account. Your paid account is linked to the email address with which you made the purchase. If you can’t remember the email you used for your purchase, please contact us at support@business-in-a-box.com.

Drive keeps deleted files in the Trash for 30 days. You can recover deleted files by logging into your account and accessing the ” Trash ” section in Drive. To restore a file, click on it, then right-click and choose Recover.

Yes, we offer comprehensive customer support to assist with any technical issues or provide guidance on how to use the apps best. Just use the contact info provided above on this page to reach us.

Absolutely. Business in a Box is built on a state-of-the-art, cloud-based platform powered by AWS and OpenAI, providing top-tier security and performance. We use advanced encryption and robust security protocols to protect your data, and our platform is fully ISO 27001, SOC-II, and PCI-DSS certified. With industry-leading partnerships, including Google, Microsoft, Apple, and Samsung, you can trust that your data is safeguarded to the highest standards. For added protection, we also recommend using a strong, unique password to keep your account secure.

If you’re unable to download or save files after clicking the Download button, here’s what you can try:

1. Check your Downloads folder: The file should download in Word or Excel format. Browsers behave differently:
   • On Chrome, look for the document in the lower-left corner of your screen.
   • On Firefox, you’ll be prompted to save it, then click the downward arrow in the top right corner to open it.
   • On Edge/Internet Explorer, a yellow bar at the bottom will prompt you to save and open the file.
2. Check your internet connection: Ensure it’s stable and working correctly.
3. Clear cache and cookies: Sometimes, browser data can cause download issues.
4. Storage capacity: Make sure your Drive storage isn’t full. If it is, consider upgrading your plan.
5. Try a different browser: Different browsers may handle downloads differently.

If you’re still experiencing issues, log out, close the browser, and try again. For further assistance, contact us at support@business-in-a-box.com with the following details:

• Email address of your account
• Browser you’re using
• The name of the document you’re trying to download

This error can occur due to:

• Slow or interrupted internet connection – ensure you have a stable connection.
• Browser compatibility issues – try using a different browser or updating your current one.
• Clearing your cache and cookies can resolve the issue by refreshing the data loaded by the browser.
• If the problem persists, try restarting the browser or app.